DentoCare Clinics (“DentoCare,” “the Clinic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.dentocareclinics.com, contact us, create an account, subscribe to our newsletter, inquire about appointments, or interact with our website.
This policy applies to the website and its associated features. Personal information collected during dental consultations, examinations, and treatment may also be subject to applicable healthcare confidentiality requirements and any additional patient notices or consent forms provided by the Clinic.
Where applicable law requires consent for specific processing activities, we will obtain it as required.
Depending on how you interact with our website and services, we may collect the following information:
- Contact information: Your name, email address, telephone number, and other contact details you provide.
- Account information: Your name, username, email address, and information needed to create and manage a website account.
- Appointment information: Details you provide when requesting or arranging an appointment, including your contact information and appointment preferences.
- Patient information: Where you receive dental care, information necessary for your treatment may include your medical and dental history, reported symptoms, diagnoses, treatment plans, clinical notes, prescriptions, X-rays, scans, photographs, and other relevant clinical records.
- Communication information: Messages, inquiries, feedback, and correspondence sent through our contact forms, email, or other communication channels.
- Newsletter information: Your name, email address, subscription preferences, and related subscription records.
- Technical information: Your IP address, browser type, device information, operating system, referring pages, pages visited, access times, and server-log information.
- Cookie information: Information collected through cookies and similar technologies, as described in Section 06.
We collect information that is reasonably necessary for the relevant purpose. Please avoid submitting medical records, identity documents, or other sensitive information through general website forms unless specifically requested through an appropriate and secure channel.
We may use personal information to:
- Respond to inquiries and requests for information.
- Manage website accounts and provide requested website features.
- Respond to appointment inquiries and coordinate scheduling.
- Provide dental examinations, diagnoses, treatment, and related patient care.
- Maintain accurate patient and clinical records.
- Communicate with patients about appointments, treatment, and follow-up care.
- Manage newsletter subscriptions and send updates where permitted.
- Operate, maintain, secure, and improve the website.
- Monitor website performance and address technical issues.
- Prevent fraud, misuse, and unauthorized access.
- Meet applicable legal, regulatory, accounting, and professional obligations.
The purposes for which information is used depend on the nature of your interaction with the Clinic and the applicable legal requirements.
Medical and dental information is sensitive personal information and will be handled with appropriate care and confidentiality.
Where you receive dental care, we may collect and maintain clinical information necessary to assess your oral health, establish diagnoses, recommend treatments, document procedures, and support continuity of care.
Access to patient information should be limited to authorized personnel and healthcare professionals who require it for legitimate clinical, administrative, or legal purposes.
We may disclose relevant clinical information to another healthcare professional involved in your care when appropriate and permitted by law. Other disclosures will be made only where authorized, necessary for a legitimate purpose, or required or permitted by applicable law.
Please do not submit urgent medical or dental emergencies through general website forms. Contact the Clinic directly or seek appropriate emergency care.
Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
- Consent: Where you have consented to a specific processing activity.
- Healthcare and treatment purposes: Where processing is necessary to provide or coordinate dental care, subject to applicable legal requirements.
- Contractual or pre-contractual purposes: Where information is needed to respond to a service request or fulfill an arrangement.
- Legal obligations: Where processing is necessary to meet applicable legal or professional requirements.
- Legitimate interests: Where processing is reasonably necessary for appropriate administrative, operational, or security purposes and does not override applicable rights.
Sensitive health information will be processed only on an appropriate legal basis and with any additional consent or safeguards required by applicable law.
Where processing is based on consent, you may withdraw that consent, subject to legal or professional obligations that may require certain information to be retained.
Our website may use session cookies, persistent cookies, and similar technologies to support website functionality, remember preferences, maintain login sessions, understand website usage, and improve performance.
Session cookies generally expire when you close your browser, while persistent cookies may remain until they expire or are deleted.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect account login, forms, or other website features.
If analytics, advertising, or other non-essential tracking technologies are used, appropriate disclosures and consent mechanisms will be provided where required by applicable law.
The actual cookies and tracking technologies used depend on the website's current configuration.
When you visit our website, our servers may automatically record technical information, including your IP address, browser type, device details, requested pages, referral information, and access timestamps.
We may use this information to:
- Maintain website security and reliability.
- Identify and investigate suspicious activity.
- Troubleshoot technical problems.
- Understand general website usage and performance.
- Improve website content and functionality.
Where analytics services are enabled, additional usage information may be collected according to the configuration of those services and their respective privacy policies.
The website allows visitors to subscribe to the DentoCare Clinics newsletter.
If you subscribe, we may use your name and email address to send clinic updates, dental health information, announcements, and other relevant communications.
You may unsubscribe using the instructions provided in the email, where available. Unsubscribing from marketing communications does not prevent essential administrative communications relating to your appointments or treatment.
We will obtain consent or rely on another lawful basis where required by applicable law. Newsletter subscription is separate from consent to receive dental treatment.
We may share personal information when necessary with:
- Authorized Clinic personnel: Staff and healthcare professionals who require information for legitimate clinical or administrative purposes.
- Healthcare providers: Other professionals involved in your care, where appropriate and permitted by law.
- Technology and hosting providers: Providers supporting website hosting, maintenance, security, and technical operations.
- Communication providers: Email delivery, newsletter management, and other communication services.
- Professional advisers: Advisers or service providers who require information for legitimate business, legal, or administrative purposes.
- Public authorities: Competent authorities where disclosure is required by law or a valid legal process.
- Other relevant parties: Where disclosure is necessary and authorized in connection with a legitimate healthcare, legal, or operational purpose.
We take reasonable steps to ensure that service providers handling personal information on our behalf are subject to appropriate confidentiality and security obligations.
We do not sell patient personal information as part of our ordinary operations.
Our website may contain links to external websites, social media platforms, appointment services, or other third-party tools.
These services operate independently and may collect information under their own privacy policies and terms. We do not control independent third-party privacy practices.
Please review the relevant privacy notices before submitting information through an external service.
A link to a third-party website does not necessarily imply endorsement by DentoCare Clinics.
Our website may be accessed from different countries, and certain technology or communication providers may process information outside Lebanon.
Where personal information is transferred internationally, we will follow applicable legal requirements and implement appropriate safeguards where required.
The actual locations of website hosting and other service providers should be verified against our current arrangements.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
However, no electronic storage or internet transmission system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing accounts, responding to inquiries, providing dental care, maintaining patient records, resolving disputes, and meeting applicable legal and professional obligations.
Clinical records may need to be retained for periods established by applicable healthcare requirements. When information is no longer required, reasonable steps will be taken to delete, destroy, or anonymize it, subject to applicable retention obligations.
If a personal data breach occurs, we will take appropriate steps to address it and provide notifications where required by applicable law.
Depending on applicable law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Object to or request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Unsubscribe from marketing communications.
- Exercise other rights available under applicable data protection laws.
These rights may be subject to legal exceptions, particularly where patient records must be retained for healthcare, professional, or legal reasons.
To make a privacy request, please contact us using the details in Section 16. We may need to verify your identity before responding.
DentoCare Clinics provides dental services that may include care for children. We recognize the importance of protecting children's personal information and health records.
Where a child receives dental care, we will handle their information in accordance with applicable law and any requirements concerning parental or legal guardian authorization.
Parents or legal guardians should provide information on behalf of a child where appropriate and legally authorized. We will take reasonable steps to address any personal information collected through the website in violation of applicable requirements.
We may update this Privacy Policy to reflect changes in our website, dental services, information practices, service providers, or applicable legal requirements.
Updates will be published on this page with a revised “Last Updated” date. Where required by law, additional notice or consent will be provided.
We encourage visitors and patients to review this page periodically.
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact DentoCare Clinics:
DentoCare Clinics
Email: info@dentocareclinics.com
Patient and clinical inquiries: dr.abeer@dentocareclinics.com
Phone: +961-81-080741
Address: Office 9, 2nd Floor, D-Avenue Building, Jeb Jannine, West Bekaa, Lebanon
Website: https://www.dentocareclinics.com